Accuracy matters before and after publication. If we get something wrong, we correct it.
Flagging a possible error
Email corrections@underloadmedia.com to send the article link or title, the statement you believe is wrong, and any supporting evidence. You do not need to agree with our interpretation to raise a factual concern.
We review the original claim, its sources and any new evidence. The responsible editor decides what needs to change. A complaint or disagreement alone does not determine the outcome.
How changes appear
For an error that changes a fact, chart, attribution or the meaning of a story, we correct the work and add a dated note explaining what was wrong and what changed. If the correction affects our conclusions, we say so clearly.
Minor spelling or formatting fixes that do not change meaning may be made without a correction note. New information is labelled as an update when the original reporting was accurate at publication. A clarification explains wording that was unclear or incomplete.
If we cannot resolve a credible concern immediately and it materially affects the story’s reliability, we add an editor’s note while reviewing it. If the central reporting cannot be supported, we publish a prominent explanation and retract the work or the affected claims. We do not silently remove material errors.
Drawings, video and distributed copies
We review affected charts, drawings, narration, video, newsletters and social posts as well as the article. We correct versions we control where possible. Where an item cannot be edited, we use an accompanying notice or follow-up correction and direct readers to the corrected article. We cannot guarantee changes to copies held by others.